During the last month, it has been necessary for me to use the emergency room three times at Iowa Methodist West. While personally challenging, each visit has been a positive and satisfying experience. Of great importance to me has been the personal empathy for the patient experienced from the ER employees. One member of your ER staff, Steve Wilbur, RN, has been outstanding in his handling of my health problems.
While totally professional and experienced, his personal degree of empathy during two visits has been very special. Too often, most of us accept our personal handling as routine and expected. This nomination recognizes – with great appreciation – the patient empathy and capabilities of Steve Wilbur. He is a role model for every ER employee.
Steve has a natural empathy that is unprovoked.