This family encountered Caroline after what was described as "fighting for my mother's life" at other healthcare facilities. "Caroline was bright and optimistic. She seemed to be happy to execute her duties and entertain my mother and I as we argued back and forth. She asked my mother often if she was comfortable as if it were her own mother. She listened attentively to our concerns. She allowed us to trust her. The smile on her face stayed all shift. Knowing she has the best of care means so much to me. It makes me so relieved my mother is finally being treated with respect, dignity, and empathy."