Collins provided compassion, support, and patience while my sister felt like she wasn't being heard and was frustrated. I asked about some colostomy odor reduction supplies and even though he wasn't familiar with the products, he made an effort to call storeroom and inquire. The odor was a source of stress and anxiety for my sister and I wanted to remove that for her so she could mentally move forward. While in this hospital over the past few weeks, she has been on other floors and had other nurses, a nurse manager, and even a patient advocate. My sister was very vocal about the odor concern to the point of tears and Collins truly responded to the issue with action. He is an asset to this hospital.