Friday morning I was passing a patient room and heard loud sobbing. Concerned, I peeked into the room to see Eileen Cassidy standing by the patient's bedside, gently telling the patient to "just let it out." I motioned to Eileen if she needed help and Eileen signaled no. I went on my way, knowing this patient was in compassionate hands.
Talking to Eileen about it later that day, she explained that Friday was the anniversary of this patient's daughter's birthday, but the daughter had died. Eileen told me she knew something was wrong with the patient during the morning rounds because she just had this look on her face that something was bothering her. Eileen asked the patient what the matter was. She had to ask more than once, because the first time, the patient denied anything was wrong. Eventually, the patient opened up to Eileen, tears, sobs, and all. Eileen spent quite a bit of time consoling this patient, staying with her until she got it all out.
As Eileen was telling me about this, I felt humbled. Eileen had five patients. It was morning rush with vitals, meds, doctor calls, etc., and yet, Eileen took the time and initiative to see about this patient's emotional and spiritual needs. Eileen took care of this patient's most important needs and I saw the mission in action.