September 2024
Gertrude Zoe
Ruero
,
BSN, RN
B5
Lakeland Regional Health Medical Center
Lakeland
,
FL
United States
She didn't just focus on my physical health; she also took the time to address my emotional needs and provided encouragement when I needed it most.
When I arrived at the hospital with chest pain, I was terrified and uncertain about what was happening. Throughout my stay, Zoe demonstrated extraordinary compassion and professionalism. She took the time to explain the procedures I would undergo, including the cardiac catheterization, in a way that was clear and easy to understand. Her knowledge and expertise gave me confidence that I was in good hands. After the cardiac catheterization procedure, Zoe was waiting for me in my room and provided comfort and support every step of the way. She anticipated my needs and ensured that I was as comfortable as possible after my procedure. Her reassuring words and gentle demeanor helped me stay calm during a stressful time. What impressed me most about Zoe was her genuine concern for my well-being. She didn't just focus on my physical health; she also took the time to address my emotional needs and provided encouragement when I needed it most. Her kindness and compassion made a difficult experience more manageable, and I am truly grateful for her care. Zoe is an exceptional nurse who goes above and beyond for her patients. Her dedication to providing compassionate care is truly inspiring, and I believe she is very deserving of the DAISY Award.