Hannah was my first contact in the ICU when visiting my dad. I was in the room for just a minute when she introduced herself and was debriefing me on his condition. She had a calming, reassuring manner and knew his condition very well, not just his current condition, but the entire history, from the initial accident to the treatment he received on other floors. Hannah had a great way of easily articulating the information and answers to difficult questions. She wasn't rushed or distracted, and would take the time to listen and answeranything I could come up with.I left the hospital that night with confidence in the care he was receiving.
Hannah's compassion for my dad was evident in the reassuring way she spoke to him prior to performing procedures, repositioning him every 15 minutes if needed, and generally taking great care. I remember thinking, "That's exactly how I would want to be cared for if I was ill." It was obvious that Hannahwasn't just trying to just do her job andget through the day; shegenuinely cared and wanted to make my dad as comfortable as possible. Even when Hannah wasn't assigned as his nurse, she would stop by to check on his status, talk with family, and ask how she could help.
She also spent time teaching and explaining the ventilator settings so I could understand the numbers and what the trace indicated. This was extremely helpful because it enabled me to compare settings between visits, know how he was breathing, not stress when random alarms sounded, and generally feel more comfortable with the situation. This lesson proved even more valuable when he moved on to his rehabilitation facility.
When reflecting on my experience with the staff at Harrison Medical Center, Hannah stands out like a shining star. She is an awesome nurse! Hannah has found her true calling and deserves this DAISYAward!