July 2021
Heather
Strauss
,
BSN, RN
Medical Unit
Middlesex Health
Middletown
,
CT
United States
Whenever I said that I couldn’t hear what she was saying, Heather would stop everything and take two steps towards me; look me in the eye and repeat what I missed.
I remember a young nurse who stands out. She had her name, Heather Strauss, written across her face shield. Whenever I said that I couldn’t hear what she was saying, Heather would stop everything and take two steps towards me; look me in the eye and repeat what I missed. This is great care of the hearing impaired. This occurred more than once. Thank you Heather, for excellent patient care!