Heinrich Schander has a kind, quiet way of motivating his patients on Pavilion 4 to expedite their recovery. He receives many comments from his patients and families in his WOW recognition cards, and everyone points out his kind and patient demeanor, no matter the healthcare struggle or setback they're facing.

He really takes his time and gives empathetic care. His patients feel his care and concern when he puts himself in their shoes.

In the last six months, he has achieved 100% with pain medication follow up. Each time a pain medication is given, RNs have one hour to check back with the patient to re-evaluate the pain level for any further interventions or to determine if the pain is controlled. Heinrich serves as a role model to newer nurses on the floor. He's instrumental in reviewing current processes, evaluating efficiency and bringing best practices to the table. He welcomes all new admits to the unit, and makes them feel as comfortable as possible.