Jamie is a very patient-oriented RN. I was observing her as she went through her busy routine in the ICU. She always has her patient's interest at heart. She had a very busy ICU assignment at the same time precepting a new-hire RN. She was very patient in teaching her orientee and at the same time making sure that the patient is safe.
Amidst her busy schedule, instead of taking her lunch break, she went into her patient's room and spent time with him. The patient was very anxious about a scheduled procedure. Jamie eased his anxiety by pulling a chair next to the patient. She watched TV with the patient for a few minutes and made a way to gain the patient's trust. She then turned her full attention to the patient and had a way to make the patient verbalize his fears and anxiety. Jamie patiently held the patient's hand and explained the procedure and why the patient needed it. The patient then agreed to the procedure with less hesitancy and anxiety. Jamie does not only focus on the physical complaints of her patients but has a holistic approach to caring for her patients.