Jenny is excellent at managing minor procedures in clinic. Patients recognize the excellent care they receive. All staff like working with Jenny. She works well with others.
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Management is told on a daily basis by patients how fantastic and welcoming Jenny is as their nurse.
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She makes a significant effort to ensure that all needs have been met at every visit. She is kind, always professional. She spends timelistening to her patients, raises concerns when applicable. Acts as a mediator to settle any disputes/confrontations. Always willing to go the extra mile.
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She has been a tremendous force of change in terms of improving clinic processes and work flow. Accepts additional responsibility and never complains.
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Always shows interest in patient and family care and will go out of the way to help by offering food and water; asks about their day. Always smiling.
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Could not have asked for a better preceptor in a very fast-paced, dynamic ENT clinic. Jenny is always prepared and provided me with step by step instructions. She stepped up and took over management of the clinic when supervisory staff was out of the office. She continued to fulfill her own role, during this time.