Have you ever witnessed a DNV surveyor cry? The surveyor asked Jill what is the most rewarding thing about working at the cancer center. Jill's answer: "I learned my Spanish-speaking cancer patient shared my Catholic religion. Although I took Spanish in high school, I was very rusty. I practiced a special prayer at home and was able to pray in Spanish with my patient during her next visit." Jill showed genuine compassion. Jill respected the patient's cultural and religious diversity while sacrificing her own time to show genuine empathy. Gracias Jill. The surveyor was in tears after the story.