Jordan Zavala
February 2021
Jordan
Zavala
,
RN, BSN, MSN, CCRN
ICU
Presbyterian/ St.Lukes Medical Center
Denver
,
CO
United States

 

 

 

My friend is very private with his feelings, and it was a shock to me that he talked about his emotions with someone he didn't even know! Jordan had the ability to get him to open up, which he doesn't do often.
I brought my good friend into the ED for a myriad of symptoms, and it was quickly determined he had a mass in his brain that needed further workup. He was admitted directly to the ICU for increased monitoring, and what would end up being three separate surgeries on his frontal lobe (two planned, one emergent). He is 31 years old, with no past medical history. Jordan was his nurse prior to his first surgery. Knowing my friend well, I could tell he was anxious, lonely, and emotional- as would be expected with such a scary diagnosis. Due to COVID, he couldn’t have his friends or family (who flew out from the east coast) visit him ahead of his initial craniotomy. This left the staff, particularly his bedside nurses, to keep him company, and hopefully bring him some comfort and support during this horrible waiting period of several days. The nurse that stood out to him was Jordan. She cared for him for three consecutive shifts. Even when he was moved from the COVID ICU side to the pre-op “clean” side, Jordan knew continuity of care for him mattered and would make him feel more comfortable, so she made it a point to make that happen. My friend really took to Jordan, and I remember one instance where he told me that he felt comfortable talking to her about his anxiety/mental health state; he shared with me that Jordan opened up about herself in return, making him feel understood and less alone. My friend is very private with his feelings, and it was a shock to me that he talked about his emotions with someone he didn't even know! Jordan had the ability to get him to open up, which he doesn't do often. That really stood out to me, and I could tell from talking with my friend, that it meant a lot to him also. She also discovered his fandom of Philadelphia sports teams and went above and beyond by ordering him a Sixers blanket for when he returned from surgery. Jordan continued to check in on him, even when he wasn't "her patient", and after he was transferred out of the ICU. Unfortunately, his memory has been affected by his disease process, and if you ask him today, he remembers her some days, and other days confuses her with his personal life, thinking she is his friend outside of the hospital, which I find to be telling! I am therefore writing this on his behalf, and on his family’s behalf, who have come to know Jordan by name from telephone calls, and trust and appreciate her as well. Aside, my personal experience with having a close friend become dangerously ill so suddenly was also positively influenced by Jordan. I know Jordan casually through work, as we are both charge RNs in our respective departments. Since I initially shared with her my relationship with the patient and his family, and that I had been the one to bring him to the PSL ED, she has shown me sincere kindness and empathy. It felt like she understood my anxiety without me having to really tell her, which I appreciate as I am generally a rather private person. Whenever I’ve run into Jordan over the last 6 weeks, she asks about both the patient (who still faces a long and uncertain recovery) and me. I have come to know her as a very genuine, caring, kind nurse and human. As I write this nomination, my friend is back in the ICU for his third surgery. I ran into Jordan last night on my way out of work, and on her way to swing by the patient’s room to say hello. I want to sincerely thank Jordan for alleviating my worries, specifically on the days that she directly cared for my friend, or was Charge in the ICU. Whether or not she knows it, Jordan has brought me comfort in an otherwise excruciatingly emotional time. Most importantly, she has sincerely cared for my friend in a way that felt “like family”, and we are all very grateful for her!