Juan was assigned to care for my daughter during a recent emergency room visit. I was very impressed with his professionalism and ability to speak to my daughter on her level, yet being stern with his teaching and advice to her.
She generally shuts down when someone attempts to reprimand or tell her something she doesn’t want to hear, but she actually appeared to listen and discuss issues with Juan. My daughter is a tough nail to crack but I think Juan was able to get through to her.
I really appreciate his compassion and ability to deal with a delicate situation.