Kristen was honored for her work to help a family find long-term care for their loved one who was an ED patient. After the patient's physician determined she did not require hospitalization, Kristen began managing the case according to the doctor's orders. She met with the patient's family, who told her they were in the process of applying for long-term care in several local facilities. Kristen arranged the transfer of the patient to the daughter's preferred facility, keeping the patient, their family, and the physician informed.