Ann consistently demonstrates American Nephrology Nurses Association (ANNA) values as a chapter member, nurse leader, peer, and friend. Ann has been instrumental in the success of our Dialysis department so that it continues to thrive in the uncertain world of COVID. She is highly engaged in our commitment to providing safe, quality care to patients with kidney disease. She has strong professional relationships with our Physician Nephrology Team and serves as an advocate for patients and nurses alike. There are many examples I could provide to show Ann's commitment to quality care, but there is one that I would be remiss not to share.

One day when charging, we had a patient schedule to come to the unit for a new hemodialysis initiation. The patient was terrified, voiced severe anxiety regarding the procedure, and refused to have the treatment completed. Due to COVID restrictions, the patient's daughter could not be present for the patient's first treatment, which caused more anxiety for the patient. Ann personally went to the patient's room to discuss her concerns to ease her fear and anxiety. However, the patient continued to refuse treatment. After a thoughtful discussion with the patient, she found the primary cause of the patient's concerns was the fact that her daughter could not be present with her in the dialysis unit. Ms. Ann immediately made adjustments to have the patient's hemodialysis treatment completed bedside in her room so that her daughter could be present. This gesture of humankindness comforted both the patient and her daughter. The Director of Dialysis received a call from the daughter the next day to express gratitude for Ann's thoughtfulness.