June 2020
Rowena
Orpilla
,
RN
Mother & Baby
Hackensack Meridian Health - Jersey Shore University Medical Center

 

 

 

Rowena was extremely concerned and caring. However, even more importantly, I love how she maintained her cheerful bubbly demeanor. It made me feel calmer and more confident.
I delivered my twin girls via C-section at HUMC and was discharged 11 days later. I was provided with excellent care and wanted to recognize a special RN. I would like to recognize Rowena from the L&D department. During my stay at the hospital, Baby A (my smaller baby) had a few choking incidences on Tuesday, she didn't have any on Wednesday, so I was happy to hear that I was to be discharged on Thursday. Right before I was to be discharged on Thursday, she had another choking incident. I told the RN that I didn't feel comfortable going home. The RN tried to persuade me that it was okay and that all babies choke as they are trying to acclimate to life outside the womb. As a first time mother, with twins at that, I was not pleased with that response. I ultimately ended up not being discharged that evening. I was left with a bad impression and then the RN shift changed and Rowena was now my RN. She was special. She entered my room with this aura of light and positivity. I was about to proceed to tell her about Baby A, however, Rowena had already read my chart and was well aware of the situation. She came in asking me if I had any questions - specifically on bulb usage and choking techniques. I appreciated her professionalism as she came into my room prepared of the status so that I didn't have to explain. She was extremely concerned and caring. However, even more importantly, I love how she maintained her cheerful bubbly demeanor. It made me feel calmer and more confident. As I prepared to put the girls down to sleep for the night, she made sure to let me know that she was there if there was another episode. Throughout the night she came in and checked on me and Baby A. I didn't feel like another patient. She addressed me by my name which meant that she took the time to learn it, instead of calling me "momma", which I know is easier for the RNs as they have so many patients.