Shannon Scacciotti
January 2023
Shannon
Scacciotti
,
RN - BSN
Care Management
Virginia Mason Franciscan Health - St. Clare Hospital
Lakewood
,
WA
United States
The patient demographic we see can be frustrating, and many of our patients are frequent flyers – Shannon never loses faith.
January DAISY Nomination: Shannon Scacciotti, Care Management
If the DAISY Award is to celebrate compassion, it would be hard to find someone more compassionate than Shannon Scacciotti. As a care manager, Shannon has had the opportunity to help care for multiple patients in multiple departments, as she takes care of both PCU and ICU. If you see her in the hall, she can easily recall a patient you are talking about, or if you find her in the other department, she is able to quickly switch gears. She is a wealth of knowledge that she provides not only to her department, but also to the patients, their families, and the staff (both nursing and medical).
Shannon gives her all to the patients that she serves. I have personally heard stories of her driving to a family member’s house to help expedite discharge when they haven’t been available by phone. I have seen her help patients to the bathroom, and I have seen her cry when a patient has decided to go AMA when she has finally been able to find a difficult placement and now it won’t work. I have seen her taking a break at 6 pm, not going home, but a break, knowing that if she isn’t helping these patients there would be no one.
In addition, she has also provided her personal cell phone to call her, even on vacation, to troubleshoot any problem that may arise in her absence. The patient demographic we see can be frustrating, and many of our patients are frequent flyers – Shannon never loses faith. She heads into each encounter with them like this time she will get through/ this time will be different. She does all this in a department that has been undergoing a lot of change, both the scope of their job as well as the amount of staff able to do the work.
Shannon has a servant’s heart and has probably put herself second to serving patients who may never know she has helped them. She doesn’t need the praise. Shannon is the glue. There are people who can do her job but none like her. The Critical Care umbrella, staff, and patients are lucky to have Shannon in their corner as a cheerleader and an advocate.
If the DAISY Award is to celebrate compassion, it would be hard to find someone more compassionate than Shannon Scacciotti. As a care manager, Shannon has had the opportunity to help care for multiple patients in multiple departments, as she takes care of both PCU and ICU. If you see her in the hall, she can easily recall a patient you are talking about, or if you find her in the other department, she is able to quickly switch gears. She is a wealth of knowledge that she provides not only to her department, but also to the patients, their families, and the staff (both nursing and medical).
Shannon gives her all to the patients that she serves. I have personally heard stories of her driving to a family member’s house to help expedite discharge when they haven’t been available by phone. I have seen her help patients to the bathroom, and I have seen her cry when a patient has decided to go AMA when she has finally been able to find a difficult placement and now it won’t work. I have seen her taking a break at 6 pm, not going home, but a break, knowing that if she isn’t helping these patients there would be no one.
In addition, she has also provided her personal cell phone to call her, even on vacation, to troubleshoot any problem that may arise in her absence. The patient demographic we see can be frustrating, and many of our patients are frequent flyers – Shannon never loses faith. She heads into each encounter with them like this time she will get through/ this time will be different. She does all this in a department that has been undergoing a lot of change, both the scope of their job as well as the amount of staff able to do the work.
Shannon has a servant’s heart and has probably put herself second to serving patients who may never know she has helped them. She doesn’t need the praise. Shannon is the glue. There are people who can do her job but none like her. The Critical Care umbrella, staff, and patients are lucky to have Shannon in their corner as a cheerleader and an advocate.