Consistency is critical for Susan Robinson, an LVN in 2 North. Her nominator credits her for treating all patients equally and respectfully as if they are an extension of her family. Susan exemplifies the JPS mission by ensuring that she always delivers quality care to her patients. She makes them feel as comfortable as possible from the beginning by checking the patient's room before their arrival, then greeting the patient and welcoming and including their family members in the conversation when they are in the room.

"She treats every patient as if they were her children or part of her family. She gives 150 percent to her patient care to ensure that they have the best experience while here at JPS, whether she's a first time mom or a returning patient. She wants to be sure that when the patient leaves the hospital they will be talking about not only the care they received from her but from all the personnel the patient came into contact with while here at JPS."

Patients most often comment on her exceptional customer service, attentiveness and compassion. She also received recognition from the Lactation Department for her dedication to breastfeeding support for her patients.