Tammy was nominated by a patient who was admitted to the Observation Unit due to pneumonia and diagnosed with congestive heart failure. The patient was overwhelmed by the personal attention and care Tammy provided during her stay. So much so that when her daughter came to visit from her first year of nursing school, she couldn't wait for her to meet Tammy and learn from her bedside manner. "I'm betting she doesn't even realize how special she is," remarked the patient. "She's funny, kind and caring; informative and thorough; helpful and always smiling. She truly made my stay more like a vacation than a hospital stay."