Amy is our triage nurse at the clinic, and I have witnessed countless instances where she goes above and beyond for our patients. She always answers phone calls with a smile, no matter what kind of day she is having. One personal touch that stands out is how consistently she uses the patient's name throughout the conversation, which she believes provides a "little extra care." Amy maintains a kind, caring, and patient attitude in any situation. In fact, she embraces these moments as an opportunity to make those patients feel better after their call. Many patients recognize Amy by her voice when they call the clinic.