Amy Juba was a nurse who took her job very seriously. She exhibited the mission statement of demonstrating human kindness. She was with me ensuring that proper post-surgery care was adhered to in a personal and professional way. I thought to myself, how can this be? She giving me a stranger, such customer service.
Amy demonstrated the realization of showing true character, doing the right thing when no one is watching. I know that customer/patient quality service is no mere process. You must enjoy your job and it manifests itself by showing genuine care. I recommend that she be acknowledged for service, her merit, and her caregiving ability in really helping her patients first hand.
Gilbert Mercy, you are fortunate to have Amy under your employment.