Ms. Bates was praised for her assistance with a veteran who needed medication and a complete list of those. The veteran stated that Ms. Bates was extremely helpful and efficient. She is the perfect example of how care has improved at the Veteran's Administration. The veteran stated that Ms. Bates was tactful, dependable, unselfish, and took the initiative. Her knowledge and enthusiasm for nursing and listening to my concerns truly assisted with his care. She went above and beyond and even scheduled future appointments for the veteran.