Too often, we underestimate the power of touch, a smile, a listening ear, kind supportive words and even the smallest act of caring. These actions cannot be underestimated in the values and skills of Anne Highlands, RN, of the Family Additions Maternity Center.
Anne was the primary nurse who cared for my wife and new baby and me. Anne's approach to care was extraordinary, exceeding family expectations. Her style in communication was clear, confident and consistent. Her response time was within a few minutes of a call, whether receiving ice chips, assessing pain levels, communicating with the team, she displayed sincere compassion and support during a long labor process.
She is a role model for Excela Health Nursing. You can clearly see her compassion for Nursing and quality patient care.