Ashley has an extraordinary ability to deliver compassionate, individualized care that leaves a lasting impact on her patients and their families. She is mentioned weekly in patient satisfaction surveys for her dedication to tailoring care to meet each patient's unique needs and her remarkable talent for forming meaningful connections that make patients feel safe and cared for.

A recent example of her exceptional care involved a patient who came to the emergency room after a fall, presenting with a laceration to her head and displaying fearful, childlike behavior. The patient was understandably distressed and refused to allow any clinician to approach her. However, Ashley's ability to quickly build trust was pivotal. By sitting with the patient and offering calm reassurance, Ashley managed to ease her fear, even sitting in bed with her to provide the comfort and security she needed. Her patient-centered approach was instrumental in this case, as the patient required an urgent CT scan to assess a suspected head injury but became agitated if anyone besides Ashley interacted with her.

Thanks to her exceptional ability to meet the patient where she was emotionally, the scan revealed a head bleed, and she continued to be a calming presence, allowing the team to safely proceed with the treatment while minimizing the risk of further injury. During their time together, the patient confided to her about her struggles with substance abuse stemming from the loss of her sister. Ashley supported both the patient and her family during this difficult time, providing not only exceptional medical care but also emotional support. The family hugged her and thanked her profusely for being a steady presence in chaos, praising her for her compassion and professionalism during such a frightening moment.