Bell Hospital 66 at The University of Kansas Health System
December 2024
Bell Hospital 66
at The University of Kansas Health System
BH66
The University of Kansas Health System
Kansas City
,
KS
United States
Rebecca Ramel, BSN, RN, Nurse Manager
Liz Beardsley, RN
Brogan Gaughan, RN
Cierra Harvey, RN
Donna Robinson, RN
Leah Petty, RN
Skyelar Brown, RN
Precious Carrasco, RN
Dorian Enriquez, RN
Inna Finley. RN
Mackenzie Grother RN
Danielle Jackson RN
Hayden Jackson RN
Renz Kho RN
Andrea Kirby RN
Stephanie Leblanc RN
Jenny Lee RN
Heather Lynch RN
Julia Mantel RN
Kristi Milbourn RN
Cade Miller RN
Marin Parks RN
Claire Schmidt RN
Maddi Sobiech RN
Kara Stutterheim RN
Sharon Tracy RN
Joanna Wolfe RN
Brooke Batterton RN
Mariah Crowe RN
Megan Davis RN
Paige Deffenbaugh RN
Jo Gonzalez RN
Loretta Jonah RN
McKenna Jones RN
Gabriella Klaudt- Zampieri RN
Allen Lujan RN
Caroline Mauer RN
Grant May RN
Joyce Miano RN
Matthew Moeder RN
Evelyn Nelson RN
Victor Rosqueta RN
Dennis Rudoy RN
Janet Scott RN
Sadie Stringfield RN
Kayla Wilson RN
Brittney Marshall RN
Julie Rinard RN
Ashley Wacker RN
Nerissa Antonio PCA
Jada Bowen PCA
Aaliyah Carter PCA
Alma Cox PCA
Caelin Henry PCA
Stephanie Hildreth PCA
Sarah Larson PCA
Melissa Loomis PCA
Jennifer Pedraza PCA
Denise Ross PCA
Monecka Scislowiz PCA
Mary Jane Short PCA
Ashley Wilkins PCA
Ashley Grijalva Salcido PCA
Selena Kincade PCA
Olivia Shively PCA
Ebony Miller Unit Secretary
Amy Patton Unit Secretary
Maddie Schwarz, Unit Secretary
Alex Aceves Administrative Assistant
Liz Beardsley, RN
Brogan Gaughan, RN
Cierra Harvey, RN
Donna Robinson, RN
Leah Petty, RN
Skyelar Brown, RN
Precious Carrasco, RN
Dorian Enriquez, RN
Inna Finley. RN
Mackenzie Grother RN
Danielle Jackson RN
Hayden Jackson RN
Renz Kho RN
Andrea Kirby RN
Stephanie Leblanc RN
Jenny Lee RN
Heather Lynch RN
Julia Mantel RN
Kristi Milbourn RN
Cade Miller RN
Marin Parks RN
Claire Schmidt RN
Maddi Sobiech RN
Kara Stutterheim RN
Sharon Tracy RN
Joanna Wolfe RN
Brooke Batterton RN
Mariah Crowe RN
Megan Davis RN
Paige Deffenbaugh RN
Jo Gonzalez RN
Loretta Jonah RN
McKenna Jones RN
Gabriella Klaudt- Zampieri RN
Allen Lujan RN
Caroline Mauer RN
Grant May RN
Joyce Miano RN
Matthew Moeder RN
Evelyn Nelson RN
Victor Rosqueta RN
Dennis Rudoy RN
Janet Scott RN
Sadie Stringfield RN
Kayla Wilson RN
Brittney Marshall RN
Julie Rinard RN
Ashley Wacker RN
Nerissa Antonio PCA
Jada Bowen PCA
Aaliyah Carter PCA
Alma Cox PCA
Caelin Henry PCA
Stephanie Hildreth PCA
Sarah Larson PCA
Melissa Loomis PCA
Jennifer Pedraza PCA
Denise Ross PCA
Monecka Scislowiz PCA
Mary Jane Short PCA
Ashley Wilkins PCA
Ashley Grijalva Salcido PCA
Selena Kincade PCA
Olivia Shively PCA
Ebony Miller Unit Secretary
Amy Patton Unit Secretary
Maddie Schwarz, Unit Secretary
Alex Aceves Administrative Assistant
The team on BH66 had a patient stay with them for almost 2 years. It was difficult to find placement for him due to his social situation and behavioral concerns. I had limited interaction with this patient; however, I was able to see the astounding compassion the team showed him when he ended up discharging.
I was the covering manager during this time and had the privilege to witness this team come together and support this challenging patient. They were proactive and had planned every detail of the discharge they could control. Staff members came in extra and brought “goodbye gifts” of some of the patient’s favorite things.
They printed off pictures of staff for him to leave with and took group photos with him as well. The nursing team made a tunnel for him to go through when he was leaving and played his favorite song. Even when he was being rude about his discharge, and unhappy about leaving, the nursing staff stayed positive and met him at his level.
During this time, the transport company taking him to his facility wanted report on the patient from the primary RN. I watched and listened as she shared the details of his care and what had led to his extended length of stay. The transporters made assumptions and made some negative comments. The primary RN immediately redirected them and shared that the team was sad to see him leave because he has become part of the family, however they know this is what is best for him, so they are happy for him. She shared with the transporters, positive interactions with the patient and showed empathy and compassion. She encouraged them to have an open mindset and positive assumptions of the patient and his travel to his new facility.
She also reminded them that this is a huge milestone in his care and transition for him. I was impressed with her ability to be positive and defend the patient and redirect the transporters when it could have easily turned into a venting session about how difficult this patient has been.
I really didn’t have to do anything while I was the covering manager because the BH66 leadership team handled all the discharge details and coordinated all the other disciplines involved in the planning process. They were independent, detail-oriented, and extremely organized in preparation for this big day.
I only experienced the very end of his care and the culmination of the time this patient spent with the BH66 team. This doesn’t even begin to speak to the last 2 years of care he received from this astounding team.
He was a very complex person with specific delusions he genuinely thought were real. The team was able to keep him safe by respecting what he believed to be true while also establishing and holding firm boundaries. The BH66 team got to know him and truly individualized the way they cared for him. They openly admit that they miss him and are glad they were able to be part of getting him to a safe place.
The complex social work team shared that the BH66 manager, Becky Ramel, went above and beyond to help with disposition planning. She was always ready on a moment’s notice to speak with facilities about the patient’s cares and advocate for why he would be an appropriate patient for outside facilities. She also established trust with the patient that allowed us to get necessary assessments completed with people who were “strangers” that he didn’t want to speak with. She was amazing to work with and the SW team can’t speak highly enough of how helpful she was throughout the discharge planning efforts. One of the Unit coordinators, Brogan, stepped in and met with social work and a new facility to make sure they had all the details they needed to make the transition successful and helped make sure everything was squared away to get him transitioned out of the unit without escalating when Becky was not available. The social work team was so thankful for her, and this demonstrates that it truly was a team effort.
Another unit coordinator, Donna, helped facilitate multiple meetings with prospective facilities and filled in a lot of the gaps about his day-to-day interactions with staff and others that the SW team couldn’t speak to. The complex social work team shared, “Honestly, I applaud the entire Bh66 unit staff. The patient was here for over 600 days, and there wasn’t a single person on the unit that didn’t help with his cares in one way or another. I know providing his care, at times, was very stressful and not that easy, but they did a great job!”
When behaviorally challenging patients are on a unit for this duration, it can become taxing on the staff, and it can feel burdensome to care for them at times. This was not the case with the BH66 team and this patient. Instead, they embraced him, and he became a part of their unit “family”. They took the time to listen to what was important to him and made every effort to meet him where he was at. He knew which nurses were having babies, he liked to hear about Becky’s travels and offer “advice”. There was a nurse who brought him two donuts one morning and for the next year every time he saw them; he would just point and say, “two glazed donuts!”
Throughout his time on BH66 the team went to great lengths to keep him safe while also prioritizing staff safety. They came up with innovative ways to redirect and de-escalate him, like giving him a fake number to call his “navy officer” to report all the events of his stay.
These testimonials from other disciplines and outside staff truly exemplify what it means to be a team working together to provide excellent patient care and impact each other in a positive way. Every member of the BH66 team played a role in his care and discharge planning over the last 2 years. Their collaboration allowed him to have a safe experience, even when certain members of the team were not there.
The staff truly embodied what it means to be a team to provide extraordinary service and compassionate care and form trusting relationships with each other, the patient, other departments, and other facilities.
I was the covering manager during this time and had the privilege to witness this team come together and support this challenging patient. They were proactive and had planned every detail of the discharge they could control. Staff members came in extra and brought “goodbye gifts” of some of the patient’s favorite things.
They printed off pictures of staff for him to leave with and took group photos with him as well. The nursing team made a tunnel for him to go through when he was leaving and played his favorite song. Even when he was being rude about his discharge, and unhappy about leaving, the nursing staff stayed positive and met him at his level.
During this time, the transport company taking him to his facility wanted report on the patient from the primary RN. I watched and listened as she shared the details of his care and what had led to his extended length of stay. The transporters made assumptions and made some negative comments. The primary RN immediately redirected them and shared that the team was sad to see him leave because he has become part of the family, however they know this is what is best for him, so they are happy for him. She shared with the transporters, positive interactions with the patient and showed empathy and compassion. She encouraged them to have an open mindset and positive assumptions of the patient and his travel to his new facility.
She also reminded them that this is a huge milestone in his care and transition for him. I was impressed with her ability to be positive and defend the patient and redirect the transporters when it could have easily turned into a venting session about how difficult this patient has been.
I really didn’t have to do anything while I was the covering manager because the BH66 leadership team handled all the discharge details and coordinated all the other disciplines involved in the planning process. They were independent, detail-oriented, and extremely organized in preparation for this big day.
I only experienced the very end of his care and the culmination of the time this patient spent with the BH66 team. This doesn’t even begin to speak to the last 2 years of care he received from this astounding team.
He was a very complex person with specific delusions he genuinely thought were real. The team was able to keep him safe by respecting what he believed to be true while also establishing and holding firm boundaries. The BH66 team got to know him and truly individualized the way they cared for him. They openly admit that they miss him and are glad they were able to be part of getting him to a safe place.
The complex social work team shared that the BH66 manager, Becky Ramel, went above and beyond to help with disposition planning. She was always ready on a moment’s notice to speak with facilities about the patient’s cares and advocate for why he would be an appropriate patient for outside facilities. She also established trust with the patient that allowed us to get necessary assessments completed with people who were “strangers” that he didn’t want to speak with. She was amazing to work with and the SW team can’t speak highly enough of how helpful she was throughout the discharge planning efforts. One of the Unit coordinators, Brogan, stepped in and met with social work and a new facility to make sure they had all the details they needed to make the transition successful and helped make sure everything was squared away to get him transitioned out of the unit without escalating when Becky was not available. The social work team was so thankful for her, and this demonstrates that it truly was a team effort.
Another unit coordinator, Donna, helped facilitate multiple meetings with prospective facilities and filled in a lot of the gaps about his day-to-day interactions with staff and others that the SW team couldn’t speak to. The complex social work team shared, “Honestly, I applaud the entire Bh66 unit staff. The patient was here for over 600 days, and there wasn’t a single person on the unit that didn’t help with his cares in one way or another. I know providing his care, at times, was very stressful and not that easy, but they did a great job!”
When behaviorally challenging patients are on a unit for this duration, it can become taxing on the staff, and it can feel burdensome to care for them at times. This was not the case with the BH66 team and this patient. Instead, they embraced him, and he became a part of their unit “family”. They took the time to listen to what was important to him and made every effort to meet him where he was at. He knew which nurses were having babies, he liked to hear about Becky’s travels and offer “advice”. There was a nurse who brought him two donuts one morning and for the next year every time he saw them; he would just point and say, “two glazed donuts!”
Throughout his time on BH66 the team went to great lengths to keep him safe while also prioritizing staff safety. They came up with innovative ways to redirect and de-escalate him, like giving him a fake number to call his “navy officer” to report all the events of his stay.
These testimonials from other disciplines and outside staff truly exemplify what it means to be a team working together to provide excellent patient care and impact each other in a positive way. Every member of the BH66 team played a role in his care and discharge planning over the last 2 years. Their collaboration allowed him to have a safe experience, even when certain members of the team were not there.
The staff truly embodied what it means to be a team to provide extraordinary service and compassionate care and form trusting relationships with each other, the patient, other departments, and other facilities.