June 2020
Brittney
Averill
,
RN
Telemetry
South County Hospital
Wakefield
,
RI
United States
We want to recognize Brittney Averill for her consistent, compassionate, quality care provided for the duration of my husband's care. It's all in the details. When my husband arrived on the floor, Brittney was ready and greeted him with a smile and genuine kindness. She was extremely patient while taking my husband's information. He tends to be long-winded before he gets to the point. Brittney listened attentively while also alleviating his anxiety. Never once did he feel like he was just "Room X." On the contrary, he felt Brittney was providing nursing care to him, not just another patient. Through her excellent listening and observation skills, Brittney realized my husband's headaches may have been caused by the fact that he hadn't been having caffeine for the past few days. She immediately asked him if he'd like a coffee and how he took it. Again, it's all in the details. She asked if he liked the blue or pink packets in his coffee. Although she had other patients and was very busy, you would never know it. Brittney exuded a calmness each time she entered the room. All of these "details" demonstrate Brittney's calling as a nurse. She cares for her patient as a person. Thank you, Brittney, for the quality care you provided to my husband.