This past September, I was a patient at Mission Hospital, and was cared for by the very able staff on the 9 Stepdown Unit for 10 days.

I was impressed by Mission employees generally. The people from the lab, the staff from the Food and Nutrition Department, the Housekeepers, EKG Representatives, Respiratory Therapists,---all were pleasant, thoughtful, and handled their particular activities with knowledge, expertise, and sensitivity.

It is of primary concern that I contact you in behalf of all the nursing personnel, but in particular and specifically about nurse, Bryanna Gibbs. She is intelligent, knowledgeable, sensitive to the needs of the patient, and is one of the most outstanding advocates I have ever witnessed. She advocated not only for me, the patient, but had the leadership qualities to advocate for her colleagues. Many times I observed the encouragement she provided a team mate to take that extra step, to do that additional thing, to be better than average.