When Carlos Ferrer entered my dad’s room, his presence brought an immediate sense of calm and compassion that put our anxieties at ease. He took the time to clearly explain each detail of my dad’s care, addressing all of our concerns with patience and understanding, even as he managed two other emergencies nearby. Carlos consistently goes above and beyond, showing exceptional dedication not only to his patients but also to their families. His caring and reassuring demeanor provided us with peace of mind, knowing our dad was in the best hands during a challenging time.