Carly Brookshire has a heart of gold! While recently sitting with a patient for safety, I observed Carly exemplify exceptional compassion toward the family. The patient had dementia and his spouse was having trouble coping with many issues. His family was visibly upset and frightened when told they could not take the patient home due to his mental health status.
Carly took extra time to talk with the family. She was able to develop a sense of trust which resulted in the family agreeing to hospitalization for safety. She consistently went to the room to check on the patient and family, offering verbal reassurance and support. She made the effort to be certain the family knew their concerns were heard. She maintained a sense of compassion and professionalism in meeting their expectations through her presence. In addition, Carly managed her other responsibilities as team leader that night. She makes a difference and leads by example. Carly Brookshire is my hero and a true DAISY Nurse.