Chizuru Bosley
November 2024
Chizuru
Bosley
,
RN
EP 5-5
Yale New Haven Hospital
New Haven
,
CT
United States
While in Chiz’s care, this patient was able to be removed from restraints and sent to a facility to continue his recovery. I truly believe that it was her compassion, not medical interventions, that helped this patient heal.
Role Model Compassionate Care:
Chizuru never waivers from providing compassionate care. She is patient-centered and ensures that all patient needs are met with warmth and enthusiasm. You can always hear her saying “I love my patients”, even in the most challenging situations. Recently, we had a gentleman who was admitted to our unit with Parkinson’s disease and dementia. During his stay, he became delirious and combative to the point where restraints were needed. Chizuru understood that the restraints were exacerbating the situation. She made it a point to attend to all ADLs, including a shave, removed his restraints, and walked with the patient in the hallway. She engaged his wife in his care and demonstrated that in spite of the challenges inherent in caring for someone with dementia and delirium, you can change the behavior by treating them with care and dignity. While in Chiz’s care, this patient was able to be removed from restraints and sent to a facility to continue his recovery. I truly believe that it was her compassion, not medical interventions, that helped this patient heal.
Special Connection:
Recently, Chiz was discharging one of her patients to Gaylord for acute rehab. The patient was a little apprehensive about going and didn’t want to leave that day. Chiz was able to calm her fears and reassure her that everything would be all right and that she was ready to leave our care and take the next step in her recovery. The patient told Chiz that she trusted her judgment; if Chiz said it would be OK, then the patient would believe it. Chiz also told the patient that she would come to visit her at Gaylord. True to her word, on a day off, Chiz went to Gaylord to visit her former patient. The patient was surprised and excited to see her! This type of connection is just part of how Chiz provides excellent care and an excellent patient experience.
She has often been requested by patients and their families. One patient’s daughter shared, “When Chiz is my dad’s nurse, I feel I can go to work without worrying about him. I know she will attend to every need”. To me, there is no greater endorsement of her connection than a family member who feels safe when their loved one is in her care.
Significant Difference:
Chiz values each person as an individual with a genuine love for all people. She is willing and able to take on the most behaviorally challenging patients, remaining calm in these stressful situations while never making her patients feel as though they are challenging her. Recently, we had a patient EP 5-5 for several months. She was a behavioral challenge, often yelling profanities at all staff and disrupting all other patients. After a long day of caring for her, most of the staff were exhausted and needed a break from her behavior. Chiz, however, sat patiently at her bedside and talked with her. Although this woman treated Chiz the same way she did all the other staff, Chiz hung in there with her and helped her to open up. The patient had been refusing her medications. After earning as much trust as she could, Chiz simply asked her why she didn’t want to take her meds. “I only like Coke; I don’t want to drink water,” was the reply. From that day on, Chiz brought a fresh bottle of Coca Cola every day for her. Through patience, understanding, and simple questions, Chiz was able to individualize the patient’s care. Getting her to take her meds was no longer a problem. Her disruptive behaviors were better managed as a result, and the rest of the patients and staff benefited from a less chaotic environment. Chiz singlehandedly changed the course of this patient’s hospital stay!
Another patient, a young woman with a complicated social history and extended hospital stay, was telling Chiz that she had no clothes for when she was discharged. Chiz went home and went through her closet, returning the next day with a donation – a bag full of clothes for the patient. The patient was touched and thankful for such a kind gesture. This patient was discharged, and while still having several social stressors, clothing was not one of them, thanks to Chiz’s generosity.
Chizuru never waivers from providing compassionate care. She is patient-centered and ensures that all patient needs are met with warmth and enthusiasm. You can always hear her saying “I love my patients”, even in the most challenging situations. Recently, we had a gentleman who was admitted to our unit with Parkinson’s disease and dementia. During his stay, he became delirious and combative to the point where restraints were needed. Chizuru understood that the restraints were exacerbating the situation. She made it a point to attend to all ADLs, including a shave, removed his restraints, and walked with the patient in the hallway. She engaged his wife in his care and demonstrated that in spite of the challenges inherent in caring for someone with dementia and delirium, you can change the behavior by treating them with care and dignity. While in Chiz’s care, this patient was able to be removed from restraints and sent to a facility to continue his recovery. I truly believe that it was her compassion, not medical interventions, that helped this patient heal.
Special Connection:
Recently, Chiz was discharging one of her patients to Gaylord for acute rehab. The patient was a little apprehensive about going and didn’t want to leave that day. Chiz was able to calm her fears and reassure her that everything would be all right and that she was ready to leave our care and take the next step in her recovery. The patient told Chiz that she trusted her judgment; if Chiz said it would be OK, then the patient would believe it. Chiz also told the patient that she would come to visit her at Gaylord. True to her word, on a day off, Chiz went to Gaylord to visit her former patient. The patient was surprised and excited to see her! This type of connection is just part of how Chiz provides excellent care and an excellent patient experience.
She has often been requested by patients and their families. One patient’s daughter shared, “When Chiz is my dad’s nurse, I feel I can go to work without worrying about him. I know she will attend to every need”. To me, there is no greater endorsement of her connection than a family member who feels safe when their loved one is in her care.
Significant Difference:
Chiz values each person as an individual with a genuine love for all people. She is willing and able to take on the most behaviorally challenging patients, remaining calm in these stressful situations while never making her patients feel as though they are challenging her. Recently, we had a patient EP 5-5 for several months. She was a behavioral challenge, often yelling profanities at all staff and disrupting all other patients. After a long day of caring for her, most of the staff were exhausted and needed a break from her behavior. Chiz, however, sat patiently at her bedside and talked with her. Although this woman treated Chiz the same way she did all the other staff, Chiz hung in there with her and helped her to open up. The patient had been refusing her medications. After earning as much trust as she could, Chiz simply asked her why she didn’t want to take her meds. “I only like Coke; I don’t want to drink water,” was the reply. From that day on, Chiz brought a fresh bottle of Coca Cola every day for her. Through patience, understanding, and simple questions, Chiz was able to individualize the patient’s care. Getting her to take her meds was no longer a problem. Her disruptive behaviors were better managed as a result, and the rest of the patients and staff benefited from a less chaotic environment. Chiz singlehandedly changed the course of this patient’s hospital stay!
Another patient, a young woman with a complicated social history and extended hospital stay, was telling Chiz that she had no clothes for when she was discharged. Chiz went home and went through her closet, returning the next day with a donation – a bag full of clothes for the patient. The patient was touched and thankful for such a kind gesture. This patient was discharged, and while still having several social stressors, clothing was not one of them, thanks to Chiz’s generosity.