Dana Demonstrates excellence every day, she listens and figures out what the patient and family needs and expects.
Dana’s manager explains an experience that was outstanding. A mentally unstable teenager coning into the ward as a patient became combative and tried to escape. A code Gray was called and security responded. Dana connected with this girl while restrained physically on the ground. Dana knew that she needed to get her back to her room at the other end of the unit.
Dana calmly spoke to the girl, and explained what she needed to do, if she could walk… the girl responded. Dana discreetly covered her handcuffs with her sweater and walked with the girl back to her room.
Security followed discreetly. This was a most unusual situation for pediatrics. Dana wanted this experience to be as dignified and respectful for the patient and other patients on the ward. (Mother/Baby and pediatrics). Her manager goes on to say, that this was one of the most moving and inspiring acts of kindness, professionalism and skill she has experienced.