The daughter of a former patient called to praise Dianna for the care she provided to two family members. Dianna had cared for the caller's sister during the last days of her life. The family was so pleased with her caring approach to their sister's care and felt Dianna "was not only technically competent, but also cared for their sister as a whole person."

When their father was admitted and Dianna walked into the room to introduce herself, they felt they were home. "We knew that his care would be whole and complete. Dianna is very patient-focused, confident in her care with all procedures, kind, caring, and personal. She made us feel comforted and cared for, too."