Donna's compassionate care, clinical skills, and commitment to excellence are frequently recognized by patients, families, co-workers, and physicians. She creates a healing environment with her compassion, kindness, and humor and rarely gets frazzled. These behaviors enable Donna to engage daily in caring occasions with co-workers, patients, and families through the development of transpersonal relationships.
Donna transferred from Monmouth Medical Center Southern Campus to the Endoscopy department at Monmouth Medical Center in 2014. She engages in transpersonal teaching and learning when giving her patients instructions and obtaining their medical and personal histories. Donna is an expert endoscopy RN who is skilled in working with all routine and high tech procedures in the department. She also functions as the charge nurse and precepts new employees and students in the endoscopy unit. In 2016, Donna completed her BSN and is the Magnet Ambassador for all of Perioperative Services.
Donna creatively uses self and all ways of knowing as part of the caring process in this high-tech procedural area while also volunteering to float to other perioperative areas. Her can-do attitude and willingness to learn new things is an example of how she engages in the artistry of caring-healing practices with her patients. Donna was recently recognized by a co-worker in another department for delivering exceptional customer service, supporting team efforts and creating a healing environment.
A patient arrived at the ambulatory surgery department from home. She was having severe abdominal cramping and bleeding heavily from a late-term miscarriage. Although this is not Donna's usual area of clinical expertise, she rapidly assessed there was a problem and immediately brought the patient back to the patient care area. She exercised her highest level of compassion and caring kindness in creating a healing environment to make the patient comfortable. She quickly called the necessary surgical and anesthesia providers to provide crucial clinical care.
Donna kept the family informed and provided emotional support to the patient who was understandably frightened. After the emergency was over and all were safe, Donna verbalized that she, too, was nervous. In spite of that, she recognized that she needed to be authentically present for the patient and her family. Her co-worker wrote, "Donna was exceptionally helpful when she was floated to ASC. It was a very busy morning in pre-op and she jumped in to help. There was a patient in our waiting area who needed immediate attention and Donna took care of her."
This is just one example of how Donna creates a caring environment where human dignity and humanity are at the core of her care by creatively using self and all ways of knowing as part of the caring process. She is truly a DAISY Nurse as she embodies the behaviors and values of a professional registered nurse and practices Watson's 10 Caritas processes in her daily work.