Donna Yates cared for my mother who was in a lot of pain. Donna really took the time to connect and talk to my mother while completing all her care. She was so positive and attentive that it really lifted my mother's spirits. Not only did she care for my mother, but she cared for me as well. My mother had to be transferred to Baptist for services not provided here. I had to run and get some of her belongings for her to take with her. I had worked the previous night, and we had been in the ED most of the day. Donna called to inform me that EMS was there to pick up my mother. I told her I was about 10 minutes from the hospital with her things. Donna said, "I'm worried about you driving to Baptist I'll make sure EMS wait till you get here." This seems like a simple thing, but it truly meant a lot to my mother and me. Donna went over and beyond to care for her patient and the patient's family. She is the true definition of our mission statement, Exceptional healthcare. Every person. Every time. Everyone in the ED that cared for my mother was great, but Donna really stood out!