Doreen knows that we are not just taking care of residents/patients, we also take care of their family members/caregivers as well. She makes sure that family and caregivers are involved and well-informed about the plan of care and future appointments. She provides health education when needed. She is a joy to work with, and we always know that when she takes on a task for our patients, it will be completed. Handovers are clear and very helpful. The bedside and patient areas are always neat and tidy. Her dedication to the patient and community is heartening and certainly something to which we strive.