I was in my office one evening listening to the Call Center for the patients. I started to hear comments of, "That is so nice," "Its great knowing someone cares so much," "Did you know it's a nurse?" Finally I asked so what's going on up there?

I took that information and went up on the floor to find out more about this behavior. I've seen the nurse up on the floor and always saw professionalism but this behavior goes beyond H.E.A.R.T. The nurse I am speaking of is Edward Evans on PCU.

Eddie spends meal periods rounding on the patients. What he does is he goes in and talks to the patient to help place a meal order. Most of these patients might not be able to use the phone to place their order but he will walk into each room and call the diet office trying to help these patients place a meal order. One of the call center operators will hear the patient say, "I don't want anything." Followed by Eddie telling them "you have to eat something, let's at least find something to have."

Since we were born we have shared meals with others. Sometimes here in the hospital we may not get to share with family and just not really care to eat the outstanding food prepared by the Patient Service Staff. But I can see the difference when that patient knows Eddie cares. We are unsure if these patients are always his or if he just knows them from previous shifts and checks in on that room. I don't believe Eddie has any more or less time the rest of us; it is just the compassion he has that sets him apart.