Emily calmly and thoroughly explained the patient's chemotherapy, side effects and tips for lessening those as much as possible. When the patient had problems drinking, Emily would arrange her schedule to give the patient IV hydration. The patient noted Emily's empathy among the most impactful of her nursing skills. "She identified with the humanity in all of us", the patient wrote. "When I was grumpy or depressed, Emily was there with a smile and never tried to minimize what I was experiencing".