Our grandson was hospitalized as he had taken a new medication and had too much to drink, and the result was disastrous. The ER nurses seemed to be focused on the fact that he drank too much, which to some degree is understandable, but when he was transferred to ICU, Emma focused on his present needs. She realized his jerking and pain was not behavioral but obviously physical. ER had given him a medication that did nothing to help him, then gave him a second dose which also didn't help.

Emma contacted poison control to find out what would help. I also contacted his mother and found that our grandson had been given the drug the ER gave him before, and it did not work for him, but had caused even more reaction in the past. When the doctor wanted to give him a certain med, Emma advocated for my grandson and pressed to give him the med that poison control recommended. Even when the doctor was terse with Emma over our grandson's care, Emma continued to advocate for what was best for our grandson. She did not judge him based on the actions that caused him to be there, but cared for him while at the same time reassuring me that he would be well cared for.

In the ER, when he voiced a need to use the bathroom, twice he was told he had to wait until the nurse could get assistance (she was constantly concerned that in his thrashing about, he was going to hit him). Emma saw that the thrashing about was involuntary movements. She never showed fear when dealing with him, but instead took charge and assured someone helped hold his arm if she needed to give him IV meds, etc. She was confident and was proactive in how she approached the situation. I cannot express my gratitude in words.