Haley showed exceptional care and support during a very difficult time for my family. Her dedication, kindness, and professionalism were clear throughout, making a significant difference in our experience. When a scary situation arose with my baby, she responded quickly and skillfully with her team. She handled the situation effectively and kept us informed every step of the way. Even after the fact, she explained what she was doing and why, which was incredibly reassuring during such a frightening time. Her calm demeanor and clear communication helped ease our anxiety. If she couldn't explain something immediately, she made sure to clarify everything afterward, including what had happened and what to expect next. Throughout the entire experience, she was a constant source of support. She updated us regularly on our baby’s condition, listened to our concerns, and provided clear explanations about the alarms we encountered. Her ability to explain complex information in an understandable way was invaluable.

As the day went on, she continued to check in on us with patience and care. She answered all our questions thoughtfully, guiding us through a very stressful and emotional situation. She took the time to explain the roles of the various team members who came in and why their response was more extensive the second time. Her thorough explanations and ongoing support were crucial in helping us manage our fears and uncertainties.

I was amazed by the teamwork; the first time there was a complication, they gave him medicine to stop it, but when everyone arrived, they successfully put in an IV, which another hospital had struggled to do. Everyone worked together to keep him safe. When our baby needed to be moved upstairs, and we couldn’t go with him, Haley came to the waiting room after bringing him to his new room and provided us with information about what was happening. She assured us that someone would come to get us as soon as the nurses were ready. Her updates were not only informative but also delivered with compassion, making a significant difference during that anxious time.

The next day, she returned with the doctor to check on our baby and ensure we were taking care of ourselves amidst the stress. She made sure we were informed and supported. Her thoughtfulness and concern for our well-being were deeply appreciated. In every interaction, she showed an extraordinary level of care and commitment. Her ability to provide both expert medical care and emotional support made a profound difference for us. I am incredibly grateful for her dedication and everything she did to ensure our baby’s safety and our peace of mind. The quick actions and teamwork of everyone involved were crucial in saving my baby.