Heather has been recognized by several staff members for always greeting them with a smile and asking them about their day, family, etc. She also was recently recognized by two of her co-workers. Heather had just finished her night shift and was heading out the door when she heard a rapid response call to the unit. She did not hesitate and returned to the unit to help other patients by taking their vital signs, passing breakfast trays, and helping to administer medications.