I need you to understand the importance of being put in the hospital - You're scared, not knowing what's happening to you, people talking about you, you don't understand. Family is around - some seem happy, some seem mad... Then BINGO in comes a real live Angel!!! Smiling, telling you you're gonna be okay and their demeanor makes you know they are right!!!

Heidi came back and forth all day with the same bright beautiful smile, same talk on your level, never making you feel dumb, want to get you anything to make you more comfortable, to make you smile, laugh, to make you safe. This young lady deserves the best of whatever you have. She is beyond the best. Find more of her! Let her teach others. She is a real asset to your staff.