My dad recently had major surgery and was sent home with insulin and blood thinner shots. He told me that he could not give himself the shots-I didn't know what to do. I spoke to Heidi about my situation, and on her own time one day after work, she went to my dad's house and educated him on how to give himself the shots. My dad said he felt so much more comfortable, and we all appreciated Heidi taking time out of her busy schedule to do this for us, especially since she lives so far away. Heidi went above and beyond her normal job duties and we just can't thank her enough.