Janet was nominated by a patient who recognized her for her compassion and reassurance during a four-night stay. Janet established a connection with the patient and earned the patient’s trust by discussing her extensive experience as an intensive care unit nurse. The patient found solace in Janet’s reassuring words that her wounds were healing well. “Her calm and sweet approach was exactly what I needed so I could rest,” the patient said. “I appreciated that she stayed with me until I felt better.”