“The ICU clearly demonstrates effective commendable team work from doctors and RNs to janitors …. Every single contact is friendly and efficient. So what set Jeanette apart was outstanding service in her initiative and skills to manage an urgent medical situation.

My wife was transferred from another facility and Jeanette was assigned to her for a few consecutive days, serving compassionate care while developing a bond and friendship. She got to know my wife’s behavior very well. This enabled Jeanette to recognize a situation before it became serious, and with confidence and expertise she had the MD and nursing team in my wife’s room in minutes and the situation handled with compassionate care, exemplary leadership, and clinical skills to execute the most effective and rapid response for maximum patient care.

This is the outstanding role model that provides Kaiser Permanente with legendary customer service.”