Upon my mom's arrival, Jim immediately was attentive to our concerns by extending himself well beyond. He was always friendly and eager to make her comfortable and reassuring us that she was being cared for exactly as ordered and expected. He offered effervescing potassium as a supplement. He pointed out the channel guide that someone had placed on the counter and we had overlooked. He was courteous and kind from day one. He brought in the next nurse to introduce to us and reassure us. He is truly a dedicated employee.