I came to the ER for tremors and upper front and back pain; I was admitted and diagnosed with pneumonia and a stage 2 heart block. When my blood pressure was 200/100, it was Josh who discovered I had been off of Lisinopril; I was put back on at 2 times the dose. Josh was kind, friendly, knowledgeable, and efficient. When I was crying because my blood pressure was so high, Josh got down on a knee at my bedside so we were level and told me it was okay. When I needed another IV, Josh used a new technique to get the vein to stand out. It is Josh’s personality, kindness, knowledge, and efficiency that helped me get through a rough time.