Ms. Kalthoum provided exceptional care and showed kindness. Her warm greetings and constant smiles made a significant difference in my experience, helping to ease my anxiety and make me feel at ease. I have difficult veins for inserting a cannula, and I always struggle when nurses try to insert one or take a blood sample. But mashallah, she managed it effortlessly on the first try. She is competent and very skillful. Today, when I saw her and knew she would be my nurse for the second time, I was so relieved because I knew I would be in safe hands. Her professionalism is truly remarkable. Her dedication and attitude exemplify the highest standards of nursing, which had a profound impact on my care as a patient. Thank you, you truly deserve the best, and I am immensely grateful for your support.