Kehly exemplified large amounts of patience while dealing with a difficult patient. She did not allow the negative attitude, name-calling, and tone to affect the care that she delivered to the patient. She was exceptionally respectful, caring, and kind. She went above and beyond ensuring that the patient’s needs and requests were met even in severe weather. She was able to make sure that the patient was able to return home per their wishes and that they would be safely cared for by family when home.