Kelley was patient-centered and demonstrated treating others with respect, dignity, and compassion by answering my call light for a crying baby, even after her shift was through. My daughter had been hospitalized for the past 2 days with pneumonia and Kelley took care of us during that time.
After her second shift with us, I needed to pump breast milk and thought I could sneak in a session while my daughter was sleeping. Of course, only a few minutes into the session, my daughter woke up and started to cry. I turned on the call light for an extra set of hands to comfort my daughter so I could finish pumping some milk to feed her. Kelley not only answered the call light after her night shift was done but she also willingly comforted my daughter and even changed her diaper so I could finish with my pumping session. She could have easily ignored the call light so she could go home to sleep after her night shift but chose to stay and help me out by comforting my daughter without any indication of frustration or being annoyed. I appreciate her attitude and willingness to care for her patients and their families.