My whole world came crashing down when my baby fell down our wooden stair case. I could not even begin to explain the emotions that came into play. When we got in the ED room, we met the doctor first. The doctor explained everything that they were going to do and I just couldn't settle down. Kelly walked in and it was like a breath of fresh air. Her smile warmed me, while her voice calmed me. She made my baby smile and giggle, which he wasn't doing at all before. This calmed my baby instantly. Throughout our ED visit, Kelly made sure we knew everything that was going on. Once we got the news that he was being admitted, Kelly made sure that our transition was smooth and easy. I have never met Kelly before, but she felt like family. I thank her from the bottom of my heart for taking care of my little one.